Reviews

After a session, Forge can ask your client how it went. You read every review first. Nothing is public until you publish it.

Turn review requests on

Review requests are off until you switch them on.

1. Open Settings → Notifications.
2. Switch on Review request.
3. Save.

From then on, each booker gets one email about a day after their session ends, asking how it went. It is not sent for bookings that were cancelled or rescheduled.

What your client fills in

The form is short, and they can send it once.

• Overall: one to five stars. This is the only part they must fill in.
• Communication, Expertise and Value: optional star ratings.
• Your words: what they would say about working with you.
• Name to show: how their name should appear. Initials are fine.
• A tick box that says you may publish it with that name.
• Between you two: a private note that only you read. It is never published.

Read and publish

Open Reviews. New ones wait under Waiting on you.

1. Read it.
2. Choose Publish to put it on your page.
3. To remove it later, choose Take down.

You can only publish a review when the client ticked the box to allow it and wrote some words. If they asked you not to publish, or left only a rating and a private note, Forge tells you why it can't go public. Private notes can never be published.

Reply to a review

Choose Reply to this, write your reply, and choose Post reply. It is shown under their words. You can edit or remove it.

Where published reviews appear

Published reviews show on your public page, at forge.page/your-link, under What people say.

Requests that have not been answered

No reply yet lists the clients who were asked and have not responded.